Terms & Conditions

Xpress Shuttles Riding Policies

Cancellation Policy

Xpress Shuttle’s mission is to offer our customers the finest quality shuttle/ car service available with competitive prices. At Xpress Shuttle we take pride in our punctuality and personable drivers. WE ARE 100% CUSTOMER SERVICE DRIVEN Xpress Shuttle WILL NEVER CANCEL ON YOU and we hope you don’t need to cancel on us. However, things do happen so if you need to cancel your reservation we require that you do so at least 4 hours in advance, otherwise you will be charged for the full amount of your trip. Please call 866-805-4234

Airport Instruction

If we are picking you up at the airport, please turn on your cell phone upon landing. Within a few minutes you should have a text message with instructions to contact your personal driver. Once you have made contact with the driver they will pick you up at the curb.
We do our best to track your flight but If you MISS your flight or your flight was CANCELLED, Xpress Shuttle must be called 866-805-4234 and provide us with your new flight information to avoid being charged in FULL for “NO SHOW”.
When you cancel a reservation please make sure that you receive an email cancellation notice which will show your cancellation number, time you cancelled and date. This will assure you that your cancellation was accepted as per our cancellation policy and you will not be charged.

VERY Important

If for some reason you do not see your driver at the scheduled pick- up time please call 866-805-4234